AMS - April 2, 2026
AI Session
From ChatGPT basics to agentic workflows - practical tools you can use tomorrow.
By Florian Smeyers - Antwerp Management School
The Email That Started Everything
A client sends a change request by email.
AI drafts the reply in 10 seconds - great.
But it still sits in a mailbox for a day.
So what did we actually gain?
“The bottleneck was never the typing.”
McKinsey found: AI saves ~5 hours per week per employee - but only a fraction goes to high-value work. The rest is lost to the same old bottlenecks.