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Terms & Conditions

Effective Date: Not yet in force (draft).

Last Updated: September 13, 2026

These general terms and conditions ("Terms") apply to the business-to-business services provided by SFLOW BV. They are drafted for professional clients acting in the course of their trade or profession; they are not intended for consumers.

1. Definitions

In these Terms:

  • "SFLOW", "we", "us", "our" means SFLOW BV, identified in section 12.
  • "Client", "you", "your" means the professional party that engages SFLOW for the Services.
  • "Services" means the services described in the Offer or otherwise agreed in writing, including software integration, automation and related advisory work.
  • "Offer" means a quote, proposal, statement of work or order confirmation issued by SFLOW.
  • "Agreement" means the accepted Offer together with these Terms.
  • "Deliverables" means the outputs SFLOW delivers to you under the Agreement.

2. Applicability, offers and quotes

These Terms apply to every Offer, Agreement and Service between SFLOW and the Client, and prevail over any purchase conditions of the Client unless SFLOW has accepted those in writing. Offers are non-binding and valid for 30 days unless stated otherwise. An Agreement is formed when the Client accepts an Offer in writing (including by email) or when SFLOW begins performing the Services at the Client's request. Amendments to the scope are only binding once confirmed in writing.

3. Pricing and payment

Prices are stated in euro and are exclusive of VAT and any third-party costs unless expressly stated otherwise. Unless the Offer states a fixed price, Services are invoiced on a time-and-materials basis. Invoices are payable within 30 days of the invoice date. Late payment gives rise, by operation of law and without prior notice, to interest at the statutory rate applicable to commercial transactions under Belgian law, plus a fixed indemnity for recovery costs. SFLOW may suspend performance while undisputed invoices remain unpaid.

4. Performance of the Services

SFLOW performs the Services with due care as a best-efforts obligation (middelenverbintenis), not as an obligation to achieve a specific result, unless a result is expressly agreed in writing. Timelines are estimates unless expressly agreed as firm. The Client provides timely, accurate access to the systems, data, accounts and staff that SFLOW reasonably needs, and remains responsible for its own systems, backups and regulatory compliance. Delays caused by the Client or by third parties extend SFLOW's deadlines accordingly.

5. Intellectual property

Unless otherwise agreed in writing, SFLOW retains all intellectual property rights in its pre-existing materials, methods, tools and know-how. Upon full payment, the Client receives a non-exclusive, non-transferable licence to use the Deliverables for its internal business purposes. Any rights in Client materials remain with the Client. Rights in third-party or open-source components are governed by their respective licences.

6. Liability

SFLOW is liable only for direct damage caused by its proven gross negligence or wilful misconduct. SFLOW is not liable for indirect or consequential damage, including loss of profit, loss of revenue, loss of data, loss of goodwill or third-party claims. In any event, SFLOW's aggregate liability under or in connection with the Agreement is limited to the amounts actually invoiced by SFLOW to the Client for the Services giving rise to the claim in the twelve (12) months preceding the event, and in no case exceeds the coverage paid out under SFLOW's professional liability insurance. Nothing in these Terms excludes liability that cannot be excluded under mandatory Belgian law.

7. Confidentiality and data protection

Each party keeps the other party's confidential information confidential and uses it only to perform the Agreement. Where SFLOW processes personal data on the Client's behalf, it does so in accordance with the GDPR and, where required, a separate data processing agreement. For how SFLOW handles personal data through its website and contact channels, see our Privacy Policy.

8. Term and termination

The Agreement runs for the duration set out in the Offer, or until the Services are completed. Either party may terminate for a material breach that the other party fails to cure within 15 days of written notice, or with immediate effect if the other party becomes insolvent. On termination, the Client pays for all Services performed and costs committed up to the effective date of termination. Provisions that by their nature survive termination (including sections 5, 6, 7 and 10) continue to apply.

9. Force majeure

Neither party is liable for failure or delay in performance caused by events beyond its reasonable control, including outages of third-party platforms, cloud providers or networks. Affected obligations are suspended for the duration of the event.

10. Governing law and jurisdiction

These Terms and any Agreement are governed by Belgian law. Any dispute that cannot be resolved amicably falls within the exclusive jurisdiction of the courts of the judicial district of Antwerp, division Turnhout, without prejudice to any mandatory rule designating another competent court.

11. Amendments

SFLOW may update these Terms from time to time. The version applicable to an Agreement is the one in force when the relevant Offer is accepted. Material changes to an ongoing engagement take effect only once agreed in writing.

12. Company identification

SFLOW BV, registered in Belgium under company number (BTW) BE 0785.972.390, with its registered office at Polderstraat 37, 2491 Balen-Olmen. You can reach us at florian@sflow.be or +32 473 49 20 81.